Six Sigma Phases "Define Phase"

Define Phase

The essence of Six Sigma is to solve problems that are impacting business. The process of improvements starts immediately with the "Define" step. When a Six Sigma project in a firm is launched, goals are chalked out to have an idea about the degree of satisfaction among customers. These goals are further broken up into secondary goals such as cycle time reduction, cost reduction, or defect reduction.

The Define Phase comprises of base lining and benchmarking the process that needs improvement. Further goals/sub-goals are specified and the infrastructure to accomplish these goals is established. An assessment of changes in the organization is also taken into consideration.

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